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Legal information
This is www.highfieldnaturalhealth.co.uk, the website of Sarah Hughes trading as “Highfield Natural Health” and an independent distributor of Ecoflow plc and Forever Living Products Limited.
Our registered office
Highfield Natural Health
Highfield House
Fulford Road
Fulford
Staffordshire
ST11 9QT
Tel: +44 (0) 1889 505111
Fax: +44 (0) 1889 505777
sales@highfieldnaturalhealth.co.uk
Highfield Natural Health is not VAT registered.
Terms and conditions for the sale of Highfield Natural Health products and services on the internet
Highfield Natural Health provides its services to you subject to the following conditions. If you visit our website at www.highfieldnaturalhealth.co.uk you accept these conditions. Please read them carefully. In addition, when you use any current or future Highfield Natural Health services on these websites you also will be subject to the guidelines and conditions applicable to such service or business.
The information that this document contains
Prices, information and conditions for the online shop.
Website copyright.
Website disclaimer.
You can find information about how Highfield Natural Health respects your privacy in our privacy statement.
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase goods and services. We look forward to seeing you again when you are over the age of 18.
We are
Highfield Natural Health Store.
From time to time on this website and its associated emails we use the term www.highfieldnaturalhealth.co.uk to refer to ourselves.
You are
A visitor to our website and/or our customer.
The terms and conditions
1. Definitions in this agreement:
“Carrier” means any person or business contracted by us to carry goods from us to you, whether all or part of the distance.
“Our Website” means the entire computing hardware and software installation that is or supports our website.
“Goods and services” means any of the Goods and Services we offer for sale on our website.
“Content” means information in any form published on our website by us or any third party with our consent.
2. Our contract with you
2.1. These terms and conditions apply:
2.1.1 so far as the context allows, to you as a visitor to Our Website; and
2.1.2 in any event to you as a buyer or prospective buyer of our Goods.
2.2. Goods advertised may not be available.
2.3. We shall accept your order by email confirmation/payment made through your Paypal Account. Our message will also confirm details of your purchase and tell you when we shall despatch your order. That is when our contract is made. It is possible that the price may have increased from that posted our Our Website.
2.4. The terms that apply to you are those posted here on Our Website on the day you order Goods and Services.
2.5. All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
2.6. If we do not have the Goods you order in stock, we will offer you alternatives before we despatch your order. If this happens you may:
2.6.1. accept the alternatives we offer;
2.6.2. cancel your order;
2.6.3. leave the order valid, but tell us to omit the out of stock item.
2.7. If we owe you money (for this or any other reason), we will refund you by cheque, money order or direct transfer via Paypal (at our discretion) as soon as reasonably practicable. We will endeavour to do this no later than 30 days from the date of your order, provided we have received your payment for our web payment services provider in reasonable time. In any event we will refund you no later than 30 days after receiving your payment from them.
2.8. Goods are at your risk from the moment they are picked by the Carrier from our warehouse.
3. Price and Payment
3.1. You must pay us the full price of your order before we will send any part of it.
3.2. Banking charges by the receiving bank of payments to us will be borne by us. All other charges, such as those relating to payment in a currency other than pounds Sterling will be borne by you.
3.3. Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
3.4. You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
4. Information you give us
4.1. You agree that you have provided, and will continue to provide accurate, up to date and complete information about yourself. We need this information to provide you with the Goods and Services.
4.2 We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within 3 months of purchase.
5. Delivery
5.1. Deliveries will be made by mail or carrier to the address stipulated in your order. If the delivery requires that someone is present in person to accept it/we will contact you.
5.2. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by email to arrange another date for delivery.
5.3. We may deliver the Goods in instalments if the goods are not available at the same time for delivery.
6. Taxes, duties and import restrictions
6.1. We have no knowledge of, and no responsibility for, laws in the country of residence.
6.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.
7. Goods returned
Should you have any reason to return products, we ask you follow the procedure below.
Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:
Email us within 7 days of delivery with a request to return products, stating your order reference and a short explanation of why you would like to return the products.
7.1. In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised Goods.
7.2. Wait for email confirmation from our customer service team of your returns request.
7.3. Return your Goods securely within 14 days, with your name, address, telephone number, order number and the reason why you wish to cancel to: Highfield Natural Health, Highfield House, Fulford Road, Fulford, Staffordshire, ST11 9QT, United Kingdom;
7.3.1. with Goods and all packaging in their original condition;
7.3.2. securely wrapped;
7.3.3. including our delivery slip;
7.3.4. at your risk and cost.
7.4. After we have received the Goods, we will credit your credit or debit card or your Paypal Account with the full purchase of the Goods returned no later than 30 days from the date of receipt;
7.5. If you do not return the Goods to us, you are still liable to us for the cost.
7.6. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable to you.
Please Note: Refunds can only be given on receipt of Goods, as Highfield Natural Health Stores cannot be responsible for any goods lost in transit.
8. Disclaimers
8.1. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods and Services, at any time and without advance notice.
8.2. You are advised that Content may include technical inaccuracies or typographical errors.
8.3. We give no warranty and make no representation, express or implied, as to:
8.3.1. the adequacy or appropriateness of the Goods and Services for your purpose;
8.3.2. the truth of any information given on Our Website;
8.3.3. any implied warranty or condition as to merchantability of fitness of the Goods and Services for a particular purpose;
8.3.4. compatibility of Our Website with your equipment software or telecommunications connection;
8.3.5. compliance with any law;
8.3.6. non-infringement of any right.
8.4. Our Website contains links to other Internet Websites. We have neither power nor control over any such website, nor for any loss or damage arising from your use of any such website.
8.5. We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of date or loss of revenue or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website of the purchase of Goods.
8.6. In any claim against us our liability is limited to the value of the Goods you have purchased in the contract which is the subject of the dispute.
9. Content and intellectual property rights
9.1. Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and/or the other Content provider. We will strongly protect its rights in all countries.
9.2. You may not copy, modify, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this Agreement.
9.3. You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
10. System security
10.1. You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation.
10.2. You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Website, or any software used on Our Website, and that you will not permit any other person to do so.
10.3. You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
10.4. Examples of violations are
10.4.1. accessing data unlawfully or without consent;
10.4.2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
10.4.3. attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”;
10.4.4. forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting;
10.4.5. taking any action in order to obtain services to which you are not entitled;
10.5 You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of;
10.5.1 any violation of system security as set out above;
10.5.2 your use of Our Website;
10.5.3 any other breach or violation of this Agreement by you;
10.5.4 the infringement by you, or by any other user of the Services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.
11. Indemnity
You agree to indemnity us against any claim on demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, or any intellectual property or other right of any person.
12. Contractual limitation
Where we provide Goods of Services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is not contractual nor other obligation upon us in respect of any such Goods or Services.
13. Rights of third parties
Nothing in this Agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
14. Severability
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
15. No waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16. Dispute resolution
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration of litigation.
17. Force majeure
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strike of our own employees.
18. Governing law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
